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frequently asked questions

How to Book On-line

Holidays to Jersey
Click on the Jersey option from the Holidays Tab and follow the on screen instructions - Your booking will be administered by Premier Holidays Ltd, Atol

Scheduled and Low Costs Flights
Click on the Scheduled Flight Search option on the flights Tab and follow the on screen instructions -

Package Holidays & Charter Flight Only
You can book your package holiday on-line or if you prefer you can call us on 01603 428850 and book over the phone.

Step 1 - Search
Use our holiday or flight search to check availability

You can click on the buttons to the left of the home page to see where and when you can fly to from Norwich International.

Step 2 - Select
Click on a price to find out more information about one or more of the holidays or flights listed.

Step 3 - Get a quotation
Tell us how many adults & children are travelling and we will calculate a price.

Step 4 - Book
Follow the on screen instructions.

FAQ

Can I book travel departing from an airport other than Norwich International?
Yes, if you can't find what you need departing from Norwich International, our buying power with the tour operators means we can still offer you a good deal on holidays and flights departing from other airports.

What information will I be asked for when making a booking?
1. Number of Adults and number of children in party.

2. All the passenger names exactly as they appear on their passports.

Please note that it is important for the spelling of surnames and for initials to be accurate as any changes will usually involve additional charges.

Do I have to take out Travel Insurance?
You are strongly advised to have adequate travel insurance. If you chose to take out our Travel Insurance then please read the Insurance Terms & Conditions.

What forms of payment do you accept?
We accept the following for on-line bookings -

Visa Mastercard Switch/Maestro

In addition you can pay by cheque, cash or Amex and book in person at either Terminal Building, Norwich Airport, Norwich or Castle Mall, Norwich.

I can't find the answer to my question.
Please click here to E-Mail us your question and we will reply as quickly as we can.